Shipping policy
Shipping Policy
Thank you for shopping with KOSMI. Below you'll find everything you need to know about how and when your order will reach you. If you have any questions after reading this, our team is happy to help at hello@mykosmi.com.
Order Processing
All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays). Orders placed after 12:00 PM or on weekends and holidays are processed the following business day.
Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.
Estimated Delivery Times
The estimates below reflect the total time from order to delivery, including processing. Delivery windows are given in business days (Monday–Friday):
| Destination | Estimated Delivery |
|---|---|
| United States | 7–10 business days |
| United Kingdom | 5–8 business days |
| Rest of the World | 6–10 business days |
Please note these are estimates, not guarantees. Delivery times may occasionally be affected by factors outside our control (see Delays below).
Shipping Costs
Shipping costs are calculated at checkout based on your destination and order value. Any applicable promotions, free shipping thresholds, or discounts will be applied automatically before you complete your purchase.
[Optional: Enjoy free shipping on all orders over $50.
Order Tracking
As soon as your order is dispatched, you'll receive an email containing your tracking number and a link to track your package. Please allow up to 48 hours for tracking information to update after you receive it.
If you haven't received your tracking details within 3 business days of ordering, please check your spam folder or contact us at hello@mykosmi.com.
Customs, Duties & Taxes (International Orders)
For orders shipped outside your local region, import duties, taxes, and customs fees may apply once your package reaches its destination country. These charges are determined by your local customs authority and are the responsibility of the recipient. KOSMI has no control over these fees and cannot predict their amount.
We recommend contacting your local customs office for more information before ordering if you're unsure about potential charges.
Delays
While we work hard to get your order to you on time, delivery may occasionally be delayed due to circumstances beyond our control, including:
- Carrier or postal service delays
- Customs clearance and inspections
- Extreme weather or natural events
- Peak shipping periods and public holidays
- Incorrect or incomplete shipping information
If your order is significantly delayed beyond the estimated window, please reach out and we'll do everything we can to help resolve it.
Incorrect or Incomplete Addresses
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an address error, we'll contact you to arrange reshipment (additional shipping charges may apply).
Lost or Undelivered Packages
If tracking shows your order as delivered but you haven't received it, please:
- Check with neighbors, household members, or your building's mailroom/reception.
- Confirm the shipping address on your order confirmation.
- Contact your local carrier with your tracking number.
If you still can't locate your package, contact us within 7 days and we'll investigate and work toward a resolution.
Contact Us
For any questions about your order or this shipping policy, reach out to us at:
KOSMI Email: hello@mykosmi.com
This policy was last updated on 07/14/2026. We reserve the right to update or modify this Shipping Policy at any time without prior notice.